Clients need our Service Quality Management service, if they are looking for
specialized help from industry-experts on long-term basis, to
- Establish/ maintain a Service Quality (SQ) policy in line with your businessstrategy,
- Establish/ maintain SQ standards, procedures, checklists in key focus areas,
- Establish and maintain SQ governance with roles, responsibilities and rules,
- Establish and maintain SERVQUAL framework and QMS (ISO) customized to your firm,
- Assess existing SQ Measures against benchmarks and analyze the gaps,
- Carry out BPR, Lean, Six Sigma projects in customer service area
- Use Lean Six Sigma methodology, techniques and tools, to manageintegrated SQ program with clear WBS for diverse stake-holders from conception to closure
- Avoid common service pitfalls (About 20% of sales / gross income is theCost Of Poor Quality for an average company “Success through Quality“)
- Manage implementation of Customer Service & Complaints Management System and turn complaints into compliments (80% respondents are unhappy withbanks in the GCC according to a